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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bhaona Mohammed

August 31, 2026

5  out of  5
rating by Bhaona Mohammed
"We have the same agent for a little over 10 years. Mina has been great! She has guided us and worked with us through a car crash back in 2019. The claim process was easy. We insured our new vehicle purchases with them. I also have bundled life insurance and renter’s insurance. Mina is very responsive and very detailed. She will get you the best rate that works for you. Highly recommend them."
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R P B

August 30, 2026

5  out of  5
rating by R P B
"I been with State Farm, Craig and Mina since 2014. Craig/Mina is very supportive, attentive, always acted to any request I need and always informative for whatever questions I have.

Both are very respectful and cared for my coverage.
I always have a very positive experience working with both and very pleased for the services they provided to me.

I feel good and safe with car insurance coverage with Craig/Mina - State Farm.

Thank you Craig/Mina for continued services and always keep up with the excellent work!

Sincerely,
Ramon B.
A long time and legitimate client."
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Suzanne D

August 29, 2026

5  out of  5
rating by Suzanne D
"My husband and I have been with Craig/Mina and team since 1995! As many others have stated in their reviews, we completely trust them! They always go above and beyond to make sure we are taken care of.

They take the time to educate us when we need information regarding situations we've faced. On the occasion we've had a claim, they've shown the highest level of professionalism in a caring approach. As others have shared, it's the personal touch, level of professionalism, and quick /thorough replies to our inquiries that have kept us as long time customers."
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Jeremy Fiala

August 25, 2026

5  out of  5
rating by Jeremy Fiala
"We have been with Craig Ichiuji at State Farm for 17+ years now, covering both our auto and home insurance. They always delivered the times we needed them -- every time we've had to file a claim, their team has been kind, patient, and quick to help us get back on track.

Before finding them, I was switching insurance companies every few years chasing a better deal. Since signing with them, we've never once felt the need to shop around. The service has made it worth staying. Highly recommend them!"
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jesse liu

August 25, 2026

5  out of  5
rating by jesse liu
"Mina has been my and my family insurance agent since 1990. I can’t thank you enough all her endeavors through all the years. Excellent services 👍👍"
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Avi P.

August 21, 2026

5  out of  5
rating by Avi P.
"I’ve been a client of Craig & Mina Ichiuji for over 28 years, and I couldn’t be happier with their service. They are always professional, trustworthy, responsive, and always take the time to make sure my insurance needs are taken care of. Over the years, they have earned my continued trust and loyalty. Exceptional client service and highly recommended."
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Chris Sullivan

August 13, 2026

5  out of  5
rating by Chris Sullivan
"Craig, Mina and Sally are the best! I've been loyal to them for over 20 years because they are always professional and friendly while also customizing the best options for me and my family."
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Tracey Kobayashi

August 11, 2026

5  out of  5
rating by Tracey Kobayashi
"Craig Ichiuji has been my (and my father's) insurance agent for over twenty years. His office is always responsive to questions and changes. In the instances where I've needed to file claims, his office helped me through the process, making everything feel seamless. As a result, the claims process has always gone smoothly for me.

State farm has stopped writing a lot of policies in California, and when I needed to obtain new insurance, Craig and Mina were able to help me find other carriers with minimal effort on my part.

Although I can obtain professional liability insurance at a lower rate through a professional organization, I have a state farm policy through Craig, just because I know I can depend on him and his staff."
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Ted Yamagishi

August 10, 2026

5  out of  5
rating by Ted Yamagishi
"Craig and Mina have been taking of my family for three decades. They got out of their way to make you feel taken care of. I don't like to work with State Farm corporate directly. Ichiuji's don't have to help you with claims etc but they do.

If you want to work with people that have old fashioned values. This office is the one you want to work with."
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Colleen Qiu

August 10, 2026

5  out of  5
rating by Colleen Qiu
"We have always appreciated the fast responses and professional help from Craig and his office being a customer since 2007!"
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Maureen Sullivan

August 3, 2026

5  out of  5
rating by Maureen Sullivan
"It has been our good fortune to align ourselves 25+ years ago with Craig & Mina Ichiuji as our State Farm agents. In a world that feels so automated and impersonal, it is a blessing to interact with Craig & Mina who provide an honest-to-goodness, customer-oriented service to their clients. The Ichiuji team is tried-and-true, and who we HIGHLY recommend.

A well-deserved word of appreciation regarding team member, Andres Godoy, who went above and beyond to get a response from another insurance company whose client hit our parked car, and incredulously, ignored our calls regarding our claim for months. Andres stepped in numerous times until we finally resolved our claim with the other insurance company. A proactive GEM!

These are good, solid people who provide outstanding service to their clients."
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Martin Romero

July 27, 2026

5  out of  5
rating by Martin Romero
"I’ve been a policyholder with Craig Ichiuji’s office since 2006, and they have always been kind, professional, and helpful. Mina and the team are responsive, patient, and take the time to explain things clearly whenever I have questions. I truly appreciate the consistent service and personal attention they’ve provided over the years. Highly recommended."
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jarkko rajamaki

July 25, 2026

5  out of  5
rating by jarkko rajamaki
"Great customer service, best insurance agent in the Bay Area!"
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Lily Wang-Harvey

July 11, 2026

5  out of  5
rating by Lily Wang-Harvey
"We’ve gotten truly excellent service for our auto and home policies for more than a decade. They’ve come through for us many times with quick and thorough responses whenever I send a question or claim in an email or phone call. Mostly it’s Mina who helps me and I’m so glad a personal friend recommended her all those years back."
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Richard Ashby

July 6, 2026

5  out of  5
rating by Richard Ashby
"We have dealt with Craig Ichiuji for over 35 years, and he and his staff have always been very helpful and professional in handling our insurance needs."
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Steven Truman

July 6, 2026

5  out of  5
rating by Steven Truman
"Greg and his team are awesome. They’ve always been responsive for the 10 years that we have been with them. Answer any questions help us with any claim and just being always so helpful. They deserve the highest recommendation"
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Gonzalo Rojas

June 26, 2026

5  out of  5
rating by Gonzalo Rojas
"Craig & Sally advocated for me and were able to lower the price of my premium. Huge help! Thank you!"
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Kim T

June 19, 2026

5  out of  5
rating by Kim T
"I can't say enough good things about Craig Ichiuji and team. They have been wonderful to work with, always friendly, patient, and incredibly responsive. Whenever I have a question or need help, I can count on hearing back the same day, often within just a few hours.

I especially appreciated their support when my son moved out of state. They took the time to walk us through what needed to be done, answered all of our questions, and provided great advice on getting the right insurance coverage in his new location. Having someone knowledgeable and trustworthy guiding us through the process made a huge difference.

It's rare to find this level of customer service these days. They genuinely care about their clients and go above and beyond to help. I highly recommend them to anyone looking for an insurance agent they can trust."
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Janet Portman

June 9, 2026

5  out of  5
rating by Janet Portman
"Craig Ichiuji has taken care of us for 32 years! His policies for homes and cars are competitive and more importantly Craig, Mina and their team are remarkably knowledgeable and kind. They respond quickly to any question and are very supportive. We've had no reason to look elsewhere for over 3 decades!!!
Thank you!!!"
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Dan Yee

June 9, 2026

5  out of  5
rating by Dan Yee
"It's a pleasure to speak with everyone in the office for my insurance needs. They are always very help explaining the coverage and options available to me for my home and cars."
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cricket

June 8, 2026

5  out of  5
rating by cricket
"I just wanna say that I’ve been dealing with these State farm agents since 2008. They are always there if I need them, they always send me a birthday card. They’re always pleasant and helpful ,if you’re looking for a good insurance agent, these guys are the best they helped me in lots of situations. I have my homeowners, all my vehicles I drive ,and my jewelry with these people they are great…"
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Dong Liu

May 18, 2026

5  out of  5
rating by Dong Liu
"Best insurance agents we've ever worked with! We've been working with Craig and Mina for over 22 years now and gotten great home insurance and auto insurance from them. They have demonstrated outstanding professionalism and service and provided comprehensive coverage for all of our properties. We will continue to entrust our properties to them for the foreseeable future and are confident that they're in great hands."
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Jeremy Jonker

May 14, 2026

5  out of  5
rating by Jeremy Jonker
"My family has been a happy and loyal customer for 11 years. Craig and Mina always go above and beyond to ensure we are taken care of. I highly recommend for all your insurance needs!"
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Joe Belson

May 12, 2026

5  out of  5
rating by Joe Belson
"Mina and Craig have been my insurance agents for many years and have assisted with home, auto, and renter's coverage. They are always quick to answer the phone and have been very helpful when I needed them, including with any claims that have occurred. Would highly recommend!"
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Todd Wagner

May 11, 2026

5  out of  5
rating by Todd Wagner
"We've been insured through Craig and Mina since 2007. Whenever I have an insurance question, they are more than happy to provide advice, as well as run the numbers different ways so that we can consider all the options. Easy to reach by phone and also by email."